Returns

  1. Introduction

    We understand that from time to time you may wish to return a product to us.

    We have created this returns policy to enable you to return products to us in appropriate circumstances:

    • item delivered to you was faulty; or
    • you are not entirely happy with your purchase (where item must be returned in the same condition as delivered).

    This returns policy applies irrespective of your geographical location.

    This policy does not affect your statutory rights.

  2. Returns

    Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

    • we receive the returned product within 30 days following the date of delivery of the product; and
    • the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact) and otherwise in a condition enabling us to sell the product as new.
  3. Returns procedure

    In order to take advantage of your rights under this returns policy, please contact us by email to let us know that you are not happy with the item and wish to return it.

    You will be responsible for paying any return shipping costs associated with returns under this policy.

  4. Exclusions

    The following kinds of products may not be returned under this policy:

    • any product made to your specification;
    • any product made to order; and
    • sales items.
  5. Refunds

    We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original shipping charges).

    We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

    We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

  6. Improper returns

    Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

    • we will not refund or exchange the product;
    • we may retain the returned product until you pay to us such additional amount as we may charge for re-shipping of the returned product; and
    • if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.